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Give Your Customers the Gift of Live Engagement This Christmas

CSM Magazine

NOVEMBER 7, 2018

In 2017, Ecommerce was responsible for around $2.3 Live Engagement allows you to chat with an online product specialist without the need to phone the company and get routed through a call centre. Live chat response times are typically faster than calling a call centre – at an average 23 seconds to get a response. It’s November.

Engagement 40
Engagement Ecommerce Retail Competitive Advantage 40
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Customer Service of the Future: 3 Most Important Customer Experience Trends

LiveChat

JANUARY 20, 2017

Facebook was invented in 2004, and although it was just a network back then, many businesses adopted it as an additional customer support channel. That’s why many CRM applications offer integrations with social media, email or chat so customer service agents don’t have to check other sites. Sorry chatbots, you have a lot to learn!

Self Service 28
Self Service Trends Customer Service Customer Experience 28
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