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KM2 Solutions Expands Caribbean Operations

CSM Magazine

Lucia in 2004, KM 2 Solutions has seen consistent and exponential growth across the Caribbean and Latin America. KM 2 Solutions provides these services to clients in financial services, multi-unit healthcare, insurance services, travel & hospitality, eCommerce, technology & telecommunications, home services, and other sectors.

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Why is (micro-) Segmentation the Most Critical Ingredient in Retaining Your Customers?

Optimove

In his 2004 famous Ted Talk, Choice, Happiness and Spaghetti Sauce , Malcolm Gladwell talked about cluster analysis in marketing and helped to popularize the notion that marketing SHOULD be personalized. From a Wince to Delight.

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7 Key benefits to feedback loops, plus examples

BirdEye

By efficiently using and constantly improving its customer feedback loop, Amazon has been able to claim 50% of the eCommerce market in the U.S. By hyper-focusing on customer experience and balancing feedback loops with innovative products, Apple grew exceptionally fast, from $8 billion in 2004 to $394 billion in 2022.

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Partners

Optimove

Flow’s global e-commerce platform enables retailers to sell products internationally, by simplifying the international ecommerce process. Founded in 2006, the company powers communications and payments for the iGaming, eCommerce, ticketing and charity sectors and was recently named as the 28th fastest growing company in the UK.

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Give Your Customers the Gift of Live Engagement This Christmas

CSM Magazine

In 2017, Ecommerce was responsible for around $2.3 billion Internet users in the world as of June 2018, and millions of Ecommerce sites, there’s no shortage of choice for online shoppers. which she founded in October 2004 and grew into a global SaaS solutions provider for Intellectual Asset Management. It’s November.

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Customer Service of the Future: 3 Most Important Customer Experience Trends

LiveChat

Facebook was invented in 2004, and although it was just a network back then, many businesses adopted it as an additional customer support channel. So if you’ll be looking for an eCommerce platform or a help desk, make sure that they provide social media and email integrations. Same thing happened with social media channels.

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Brand Move Roundup – October 2, 2020

C Space

In another sign of online commerce’s ascendancy, CRM leader Salesforce forecasts that ecommerce’s footprint will double this holiday season, accounting for 30% of all U.S. Despite the rise of ecommerce, the cloud-based software company anticipates overall U.S. retail sales, up from 14% last year. Total digital sales in the U.S.

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