Remove 2004 Remove Chatbots Remove Customer Expectations Remove Ecommerce
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Customer Service of the Future: 3 Most Important Customer Experience Trends

LiveChat

Although first prototypes were invented in 1970, it came back at the beginning of the 21st century as a customer service software and gained popularity a couple of years later. Facebook was invented in 2004, and although it was just a network back then, many businesses adopted it as an additional customer support channel.