2004, Automotive and Customer Care - Customer Experience Update

ESG and the RFP: How to Assess Your Outsourcer’s ESG Efforts

BlueOcean

OCTOBER 17, 2023

The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” With that said, how do you ensure your outsourced customer care partners or potential partners are holding themselves accountable to robust ESG standards?

How To

How To Government Guidelines Effort Score

Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

CSM Magazine

APRIL 5, 2018

ChatBots are being used in every industry vertical—retail, automotive, financial services, even healthcare—to replace humans in contact centres. Or can contact centres start to leverage the move towards AI and create a more customer-focused environment that will result in higher levels of customer care?

Customer Care

Customer Care Chatbots Average Handle Time Video

Customer Experience Update

ESG and the RFP: How to Assess Your Outsourcer’s ESG Efforts

Does AI Mean the End for Contact Centres or Simply Higher Levels of Customer Care?

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