2004, 2009 and Customer Experience Professionals

Statistics: Is This Big Data’s Biggest Hurdle?

Bob Hayes

MARCH 28, 2015

It’s not surprising that Hal Varian, chief economist at Google, in 2009, said that “ the sexy job in the next 10 years will be statisticians.” In a recent study , I found that customer experience professionals had difficulty estimating size of customer segments based on customer survey metrics.

Analytics

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Talkdesk CX Tour London: Preview with Adrian Swinscoe

Talkdesk

MAY 23, 2019

Shell went through some changes in 2004 and I left and decided I was going to try and do something a bit more independent. But, and then around about, sort of, 2008, 2009 I thought, well if I’m going to make a fair go of this idea of being independent, then I can see the way the market was developing.

Customer Experience

Customer Experience Groups Customer Experience Professionals Training

Customer Experience Update

Statistics: Is This Big Data’s Biggest Hurdle?

Talkdesk CX Tour London: Preview with Adrian Swinscoe

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