2004 2009 Customer Experience Customer Experience Professionals 
Bob Hayes
MARCH 28, 2015
It’s not surprising that Hal Varian, chief economist at Google, in 2009, said that “ the sexy job in the next 10 years will be statisticians.” In a recent study , I found that customer experience professionals had difficulty estimating size of customer segments based on customer survey metrics.
Talkdesk
MAY 23, 2019
What brought you to working on customer experience today? Shell went through some changes in 2004 and I left and decided I was going to try and do something a bit more independent. I mean I’ve built propositions that had service in it, but I’m not a service professional. I don’t really have a career.
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