Chattermill
JUNE 3, 2019
For example, measuring the success of a support rep based on the total number of calls they respond to per day does not align their work to making the customer happy. A support agent will be conscious of their manager assessing individual performance based on the number of requests completed per day. Net Promoter Score (NPS).
InteractionMetrics
JUNE 19, 2023
An e-commerce site with bold checkout buttons and a simple shopping cart icon demonstrates the fundamentals of good UX design. Sometimes called brainstorming, this inventive step is a team effort and aims to identify a few strong solutions to the problem defined in Step 2. What are the potential barriers? What is the challenge?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Storyminers
JULY 6, 2020
At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,
Storyminers
JULY 6, 2020
At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,
ProProfs Chat
AUGUST 8, 2019
Except, to reach that point, a business needs to make sure that they have: the right customer support team in place. McDonald’s came up with this slogan in 2003 and partnered with Justin Timberlake to convert it into a marketing blitz. When customers have a question, they reach out to the brand for support. McDonald’s.
Expert insights. Personalized for you.
85 
Let's personalize your content