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Basics of NPS & It’s Impacts on Baseline Performance?

SurveySensum

In 2003, a loyalty consultant Fred Reichheld proposed a simple method to measure customer loyalty, called the Net Promoter Score® (NPS®) system. The success of NPS lies in the fact that your current customers stay with your brand while helping you get more business year on year. Long term association with your brand.

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Celebrating 10 Years of the Lithosphere!

Lithium

Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution. From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful.

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Celebrating 10 Years of the Lithosphere!

Lithium

Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution. From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful.

article thumbnail

Celebrating 10 Years of the Lithosphere!

Lithium

Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution. From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful.

article thumbnail

Celebrating 10 Years of the Lithosphere!

Lithium

Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution. From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful.

article thumbnail

Celebrating 10 Years of the Lithosphere!

Lithium

Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution. From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful.

article thumbnail

Celebrating 10 Years of the Lithosphere!

Lithium

Taking a job with Lithium in late 2006 made perfect sense as it allowed me an exciting opportunity to passionately coach both Community Managers and business stakeholders on how to use Community as a business solution. From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful.