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Basics of NPS & It’s Impacts on Baseline Performance?

SurveySensum

In 2003, a loyalty consultant Fred Reichheld proposed a simple method to measure customer loyalty, called the Net Promoter Score® (NPS®) system. The success of NPS lies in the fact that your current customers stay with your brand while helping you get more business year on year. How do you get loyal customers?

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Celebrating 10 Years of the Lithosphere!

Lithium

From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful. Businesses with smaller audiences need to be very cautious around community endeavors (a best practice that we still caution potential customers with every day). A new infusion of users (our very own Lithium customers!)

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Celebrating 10 Years of the Lithosphere!

Lithium

From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful. Businesses with smaller audiences need to be very cautious around community endeavors (a best practice that we still caution potential customers with every day). A new infusion of users (our very own Lithium customers!)

article thumbnail

Celebrating 10 Years of the Lithosphere!

Lithium

From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful. Businesses with smaller audiences need to be very cautious around community endeavors (a best practice that we still caution potential customers with every day). A new infusion of users (our very own Lithium customers!)

article thumbnail

Celebrating 10 Years of the Lithosphere!

Lithium

From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful. Businesses with smaller audiences need to be very cautious around community endeavors (a best practice that we still caution potential customers with every day). A new infusion of users (our very own Lithium customers!)

article thumbnail

Celebrating 10 Years of the Lithosphere!

Lithium

From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful. Businesses with smaller audiences need to be very cautious around community endeavors (a best practice that we still caution potential customers with every day). A new infusion of users (our very own Lithium customers!)

article thumbnail

Celebrating 10 Years of the Lithosphere!

Lithium

From its inception, Lithium worked with huge brands, and so their huge communities were wildly successful. Businesses with smaller audiences need to be very cautious around community endeavors (a best practice that we still caution potential customers with every day). A new infusion of users (our very own Lithium customers!)