Beyond Philosophy

JANUARY 22, 2022

I started Beyond Philosophy 20 years ago when Customer Experience was the next big thing; the new concept that was going to change everything in business. The last big thing, Customer Relationship Management (CRM), was old news. Now, in 2022, I see the next big thing: Customer Science.

CRM 78

CRM Customer Satisfaction Consulting Customer Relationship Management 78

Beyond Philosophy

JANUARY 27, 2022

I have seen it before with other influential business concepts, like Total Quality Management, Business Re-engineering, and Customer Relationship Management (CRM). In 2002, Fred Reichheld, inventor of Net Promoter Score® [1] , wrote in the Harvard Business Review, “ Avoid the Four Perils of CRM.”

CRM 78

CRM Net Promoter Score Customer Satisfaction Consulting 78

Comm100

MARCH 8, 2017

Kate Nasser, otherwise known as the People Skills Coach™, offers anyone who happens upon her Twitter page a wealth of knowledge on topics such as how to increase your impact and how to create positive customer experiences. According to Shaw, “When I started Beyond Philosophy, in 2002 the subject of Customer Experience was new.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

GlowTouch

JANUARY 15, 2021

Here are the 5 tools your customer service team needs to get the job done right and maximize productivity. 1) Customer Relationship Management System (CRM). A CRM is a system to manage interactions with customers. pandadoc.com – Best Productivity Tools for Customer Support Teams.

Tools 52

Tools Self Service CRM Infographics 52

Magellan Solutions

FEBRUARY 24, 2022

So it’s up to you to figure out how to measure them. How Much Do Companies Pay For Leads? It’s best to choose companies that know how to balance quantity and quality. If you look at how much and how well the technology is used, you can get a good idea of what the company values.

Social Media 40

Social Media B2B B2C Sales 40