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Customer Experience: 5 Startling Predictions for 2020

Beyond Philosophy

I also shared the research I undertook in the last quarter of 2019 to position my global Customer Experience consultancy in the marketplace. . Customer Experience has matured. In 2002, when I started Beyond Philosophy, Customer Experience was an area that was only forming.

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Top 20 Customer Service Experts to Follow on Twitter Right Now

Comm100

Kate Nasser, otherwise known as the People Skills Coach™, offers anyone who happens upon her Twitter page a wealth of knowledge on topics such as how to increase your impact and how to create positive customer experiences. She is an expert on customer-centric leadership, and an active tweeter. @KateNasser.

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How CX Thinking Will Help Us Prepare for the Next Pandemic

Storyminers

Mike and Akos, two customer experience professionals from two continents discuss what customer experience base thinking can teach politics and how it accelerates “global thinking”. We need to act, and the customer experience tool set is optimal for that moment.

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