GlowTouch

FEBRUARY 18, 2022

Those interactions can often define the quality of a consumer’s experience with a particular company.” About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002.

Contact Center 52

Contact Center Effort Score Social Media Knowledge Base 52

GlowTouch

DECEMBER 10, 2020

Support through social media: this channel is not just how consumers talk about the organization; it is a means of talking to the organization and part of a broader strategy of making communications easy and providing the channels your customers prefer.

Trends 52

Trends Customer Service Self Service Contact Center 52

GlowTouch

APRIL 28, 2020

Increased Emphasis on Social Media. Social media platforms are where dissatisfied customers vent about a company to friends, family members, and casual acquaintances… and anyone else reading their post. It’s a win-win for everyone involved! Partnering with the Customer Support Experts.

Trends 52

Trends Self Service Social Media Call Center 52

GlowTouch

JULY 13, 2020

In addition to more tickets, dissatisfied customers may even share their frustrations with friends, or air their grievances over social media. Of course, in order to eliminate those root causes you must first identify them, and then address them in the most effective way possible. Partner with the Customer Support Experts.

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

SurveySensum

JULY 17, 2023

I love to browse through the different sections, experience new products, sometimes buy items on display and of course, eat their famous meatballs. In September 2002, according to the New York Times , Netflix sold around 190000 DVDs per day. This includes your website, mobile app, social media platforms, and physical stores.

Retail 52

Retail Strategy Customer Experience Sports 52

SurveySensum

JULY 17, 2023

I love to browse through the different sections, experience new products, sometimes buy items on display and of course, eat their famous meatballs. In September 2002, according to the New York Times , Netflix sold around 190000 DVDs per day. This includes your website, mobile app, social media platforms, and physical stores.

Retail 52

Retail Strategy Customer Experience Sports 52