Remove 2002 Remove Contact Center Remove Handbook Remove Leadership
article thumbnail

The Need for Customer Experience is Based on Science Not Myth

Natalie Petouhof

i] The Concept of Flow: Handbook of Positive Psychology, Nakamura, J. [i] Dual-task interference in simple tasks: Data and theory. Pashler, Harold Psychological Bulletin, Vol. 116(2), Sep 1994, 220-244. and Csikszentmihayi, M.