GlowTouch

SEPTEMBER 17, 2019

The Preferred Channel by Customers, Exceptional ROI for Companies. We wanted to provide a simple approach that explains the value of chat to customers and companies. Clearly, chat is the preferred channel for customers, because it’s quick and easy. The Best Channel for Customers. About GlowTouch.

ROI 73

ROI Company Multi-Channel Return on Investment 73

Kustomer

JANUARY 14, 2021

He says, “So when you think about your support as a business and how you’re enabling your customer, educating your customer and supporting your customer, you have to do that through many different lenses, through many different channels.” Is that message being delivered to that customer?” Tell us a little more.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

GlowTouch

JULY 2, 2020

Treat Chat as A Personalized Channel. If a customer wanted to resolve their issue impersonally, they would use a less personal customer service method, such as your client’s help documentation. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52