GlowTouch

JUNE 11, 2019

GlowTouch at Largest Industry Trade Show: Customer Contact Week (CCW) Las Vegas. CCW is the world’s largest customer contact event, and GlowTouch will be at Booth #1311, as CCW marks its 20-year anniversary. This includes clients, their customers, our employees, and those in our communities. June 24-28.

Industry 40

Industry Contact Center Return on Investment Omni-Channel 40

GlowTouch

DECEMBER 10, 2020

The challenge for organizations is to combine them into a seamless ecosystem that provides a consistent customer journey. The brick and mortar contact center will not go away; organizations insist on personnel being in a central location. However, the ability to do this job from home expands the available talent pool.

Trends 52

Trends Customer Service Self Service Contact Center 52

GlowTouch

APRIL 16, 2021

Millennial, Gen Z, and even Gen X customers have this habit of expecting and wanting more. They are looking for a customer journey that is seamless from start to finish. So, if you’re selling software over the internet, then logic demands that customer service be electronically-based, too. About GlowTouch.

Industry 52

Industry Trends Software Return on Investment 52