GlowTouch

AUGUST 23, 2022

GlowTouch is an Aspirant in the consulting giant’s annual compilation of outsourcing excellence and follows another year of ushering in new clients and opening additional contact center locations. We provide personalized, omnichannel contact center, business processing, and technology outsourcing solutions to clients around the world.

Customer Experience Management 52

Customer Experience Management Customer Experience Management Contact Center 52

GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . What appears to matter more is consistency across the journey stages and thoroughness of implementing journey mapping practices.

Customer Journeys 195

Customer Journeys B2C B2B Social Media 195

GlowTouch

JUNE 11, 2019

GlowTouch at Largest Industry Trade Show: Customer Contact Week (CCW) Las Vegas. CCW is the world’s largest customer contact event, and GlowTouch will be at Booth #1311, as CCW marks its 20-year anniversary. This includes clients, their customers, our employees, and those in our communities. June 24-28.

Industry 40

Industry Contact Center Return on Investment Omni-Channel 40

GlowTouch

DECEMBER 10, 2020

The challenge for organizations is to combine them into a seamless ecosystem that provides a consistent customer journey. The brick and mortar contact center will not go away; organizations insist on personnel being in a central location. However, the ability to do this job from home expands the available talent pool.

Trends 52

Trends Customer Service Self Service Contact Center 52

GlowTouch

APRIL 16, 2021

Millennial, Gen Z, and even Gen X customers have this habit of expecting and wanting more. They are looking for a customer journey that is seamless from start to finish. So, if you’re selling software over the internet, then logic demands that customer service be electronically-based, too. About GlowTouch.

Industry 52

Industry Trends Software Touchpoint 52

Natalie Petouhof

JULY 26, 2016

Digital experience maturity, however, provides teams the ability to identify the interaction points in the digital customer journey most sensitive to improvement so they can maximize return on performance investment and include this in the budget and resource planning activities. Pashler, Harold Psychological Bulletin, Vol.

Handbook 40

Handbook Customer Experience Resources Customers 40

Kustomer

OCTOBER 28, 2022

In the diagram above, we have the typical multichannel model of customer engagement, where the customer reaches out through the channels of their choice. Each individual engagement becomes a “ticket” or “case” within the contact center, with different customer support agents tackling each issue.

Customer Engagement 105

Customer Engagement Engagement Omni-Channel Customer Centricity 105