2001, Return on Investment and ROI - Customer Experience Update

How to Gain Leadership Buy-In for VoC. HINT: Show Them The $$$

PeopleMetrics

AUGUST 7, 2019

For almost any initiative in business, the way to convince leadership to invest is to show them a return on investment (ROI). In turn, the best way to secure executive sponsorship in VoC is to demonstrate that improving the customer experience pays big returns. Look inside at CLV to determine ROI.

Leadership

Leadership ROI CEM How To

Making the Business Case for Security

Customer Interactions

JULY 17, 2014

The date September 11, 2001 is not only a day that lives in infamy, it represents the high water mark for the corporate security industry. Companies rushed to hire marquee security directors or increase the profile and cache of their incumbent CSOs. They issued mandates to rebuild or dramatically enhance their security organizations.

Return on Investment

Return on Investment Exercises ROI Metrics

Customer Experience Update

How to Gain Leadership Buy-In for VoC. HINT: Show Them The $$$

Making the Business Case for Security

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