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Top 5 Customer Service & CX Articles for Week of February 19, 2024

ShepHyken

FEBRUARY 18, 2024

I haven’t seen an article about “gamification” in quite some time. Clarke’s 2001: A Space Odyssey, directed by Stanley Kubrick, introduced us to HAL 9000, a computer that communicated like a human … and against its crew. Did you really think I could go a week without sharing an article that featured AI!? Seriously, there are good tips.

Customer Service 60
Customer Service Net Promoter Score Loyalty Programs Gamification 60
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Upgrade Your Contact Center Using AI with Darryl Addington

Kustomer

JULY 8, 2021

That’s actually been around since 2001 and for the first eight to ten years of its existence, we did quite a bit of outbound, which was who was buying cloud0-based solutions at that time. Gamification and workforce management or another key one so that you can manage your schedule really effectively. Darryl Addington: (04:41).

Contact Center 98
Contact Center Self Service Consumers Examples 98
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