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Top 5 Customer Service & CX Articles for Week of February 19, 2024

ShepHyken

FEBRUARY 18, 2024

I haven’t seen an article about “gamification” in quite some time. Clarke’s 2001: A Space Odyssey, directed by Stanley Kubrick, introduced us to HAL 9000, a computer that communicated like a human … and against its crew. Connect with Shep on LinkedIn. Seriously, there are good tips. My favorite touches on personalization.

Customer Service 62
Customer Service Net Promoter Score Loyalty Programs Gamification 62
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Upgrade Your Contact Center Using AI with Darryl Addington

Kustomer

JULY 8, 2021

You might be wondering how AI drives human connection when artificial intelligence is, well, artificial. That’s actually been around since 2001 and for the first eight to ten years of its existence, we did quite a bit of outbound, which was who was buying cloud0-based solutions at that time. Maybe five, I don’t know.

Contact Center 98
Contact Center Self Service Consumers Examples 98
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