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Top 5 Customer Service & CX Articles for Week of February 19, 2024

ShepHyken

FEBRUARY 18, 2024

I haven’t seen an article about “gamification” in quite some time. Clarke’s 2001: A Space Odyssey, directed by Stanley Kubrick, introduced us to HAL 9000, a computer that communicated like a human … and against its crew. Did you really think I could go a week without sharing an article that featured AI!?

Customer Service 62
Customer Service Net Promoter Score Loyalty Programs Gamification 62
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Upgrade Your Contact Center Using AI with Darryl Addington

Kustomer

JULY 8, 2021

From what I’ve seen, they’re attaching quite a bit of contact center to their UC sale, which is a big part of their businesses is unified communications. They’re going to support them visually, not necessarily communicating directly to the customer while the agent’s communicating with the customer.

Contact Center 98
Contact Center Self Service Consumers Examples 98
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