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Top 5 Customer Service & CX Articles for Week of February 19, 2024

ShepHyken

FEBRUARY 18, 2024

How to Become One of the Top Customer Satisfaction Companies by John Dijulius (John Dijulius) Forbes’ latest ranking, “Best Customer Service,” highlights the companies that, according to consumer feedback, stand out with high customer satisfaction scores for delivering exceptional service in the United States.

Customer Service 62
Customer Service Net Promoter Score Loyalty Programs Gamification 62
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Upgrade Your Contact Center Using AI with Darryl Addington

Kustomer

JULY 8, 2021

AI can analyze tone and situation through a customer’s phone call to suggest potential products that meet their needs as well as suggest articles that answer any questions the consumer may have during the call – further personalizing the experience. Maybe five, I don’t know. Darryl Addington: (04:41). Yeah, that’s right.

Contact Center 98
Contact Center Self Service Consumers Examples 98
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