2001 Customer Experience Management Interaction Voice of Customer 
Beyond Philosophy
JUNE 1, 2023
However, understanding the context in which your customer has your experience is critical to your customer strategy. When I started working in Customer Experience in 2001, people hadn’t thought about the experience economy, the customer experience, or anything else in this area.
PeopleMetrics
FEBRUARY 21, 2018
Today we're talking about your advertising and marketing versus your customer experience, and the importance of making sure that the experience being advertised to your customers is consistent with what your customers actually experience when interacting with your brand. More #CXSecrets.
ClearAction
MARCH 20, 2020
Customer-centric voice of the customer may seem automatic: it’s the customer’s voice, so isn’t it automatically customer-centric? “Centric” means “being at the center”, and if your voice-of-customer is asking about you, then it’s not really asking about them.
Expert insights. Personalized for you.
78 
Let's personalize your content