#CXSecrets: Use Internal Benchmarking to Quickly Enhance CX
PeopleMetrics
MARCH 12, 2018
Business leaders use this all the time as a way to set standards for performance evaluation on metrics such as Net Promoter Score (NPS) or overall satisfaction; and many look to external benchmarking results as key indicators for how to improve customer experience. As CEO, he guides the company’s vision and strategy.
Let's personalize your content