CX Journey

SEPTEMBER 19, 2017

Image courtesy of Pixabay Get the journey mapping process right, and you'll reap the rewards for a long time to come! It was a great hour, during which I busted five myths about journey mapping and interviewed a panel of experts on their experiences with journey mapping. Journey maps are used only for the customer experience.

Customer Journeys 121

Customer Journeys Touchpoint Customer Experience Professionals Customer Experience 121

Customer Bliss

SEPTEMBER 19, 2017

From her LinkedIn: Libby is the Chief Customer Officer and founding partner of Alteryx, Inc, Alteryx® provides strategic analytics software for enterprise and SMB companies making critical decisions about how to expand and grow. It brings together the market insight, location analysis, and business intelligence today’s market requires.

Chief Customer Officer 97

Chief Customer Officer Customer Journeys Roadmap Telecommunications 97

Clarabridge

SEPTEMBER 19, 2017

That’s why we’ve been saying that the only way to understand why your customers feel the way they do is to understand the complete picture. You must understand the entire customer journey, from research and awareness, to purchasing, to use, and to support. Susan Ganeshan is Clarabridge’s Chief Marketing Officer.

Survey 40

Survey CEM Analytics Leadership 40

Blueshift

SEPTEMBER 19, 2017

Along with previously announced capabilities for marketing applications like Email, Mobile Push notifications and SMS, the new release enables marketing & product teams to operate on a unified customer view, driving AI Powered customer journeys across every channel. Why is […].

Customer Journeys 40

Customer Journeys Marketing Customers 40

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. How do you use the data sitting behind a payment to find the next loyal customer? Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many.

Data

Blueshift

SEPTEMBER 19, 2017

Along with previously announced capabilities for marketing applications like Email, Mobile Push notifications and SMS, the new release enables multiple marketing & product teams to operate on a unified customer view, driving AI Powered customer journeys across every channel. Why […].

Customer Journeys 40

Customer Journeys Marketing Customers 40

CSM Practice

SEPTEMBER 19, 2017

Watch this YouTube video for a quick recap of this blog: Scaling Customer Success for the strategic client segment. So first, let’s start with how can you scale a high-touch enablement model, meaning a strategic customer success team. Scaling Customer Success for the SMB client segment. By increasing the CSM ratio (aka.

Customer Success 49

Customer Success How To Self Service Effort Score 49

Advertiser: ZoomInfo

47% of marketers said they have a database management strategy in place, but there is room for significant improvement. Marketing and sales teams are feeling pressured to deliver authentic messaging to buyers at every point of their customer journey. New tactics to acquire data to reach marketing goals.

Report

Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author

Customers who have a seamless buying experience, from speaking with sales and purchasing the product to easily finding support, are more likely to return to your organization and recommend it to others. Whether via chat bot, email, or social media, every customer should have the same opportunity to resolve their queries.

Omni-Channel

Advertisement

Did you know that 73% of customers point to a prior experience as the most important factor in their purchasing decisions? With an increasing dependency on all things digital, customer behavior is changing faster than ever. How to guide your customers with customer journey orchestration.

How To

Speaker: Jeremy Boudinet, Marketing Manager, Nextiva

Customer reviews and referrals are invaluable assets to a company--with them, you can build a worthy reputation, attract new customers, and improve your CX. But if you have to beg a customer to give a review or referral, you're doing it wrong. The best customer experiences go beyond the sale.

Customer Journeys

Speaker: Rachel Orston, CCO of SmartRecruiters & Latane Conant, CMO of 6Sense

With this paradigm shift in buyer behavior, the partnership between the Chief Customer Officer (CCO) and Chief Marketing Officer (CMO) has become critical for organizations. In this session we will discuss: The emerging importance of advocacy in the buyer journey. How to effectively engage and optimize your customer experience.

Chief Customer Officer

Speaker: Jake Miller, Senior Product Marketing Manager, Allego

Instead, buyers need to be surrounded with relevant communications and personalized, self-service content throughout their journey. During this exclusive event, Jake Miller, Senior Product Marketing Manager at Allego, will explore how to empower sellers to create customized and immersive buying experiences.

Self Service

Advertisement

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

Contact Center