eGain Blogs

APRIL 10, 2023

In fact, research by the University of Waterloo found that number to be whopping 97% after just 30 days. Product returns and exchanges No-charge product returns or exchanges has become standard policy in many branded manufacturing firms, retailers, and telecoms due to customer expectations and competitive pressures.

Self Service 52

Self Service Management Contact Center Average Handle Time 52

eGain Blogs

JUNE 8, 2017

The universal solution to the problem? Stay away from channel-specific point products when it comes to customer service solutions. The post The US and the UK: Arguably divided by the same language, but undoubtedly united by the same contact center agent pain points appeared first on eGain Blog.

Contact Center 58

Contact Center Omni-Channel Survey System 58

eGain Blogs

JUNE 8, 2017

The universal solution to the problem? Stay away from channel-specific point products when it comes to customer service solutions. The post The US and the UK: Arguably divided by the same language, but undoubtedly united by the same contact center agent pain points appeared first on eGain Blog.

Contact Center 40

Contact Center Omni-Channel Survey System 40

Talkdesk

OCTOBER 25, 2017

Several companies adopted Talkdesk over other contact center software providers, citing Talkdesk’s superior call quality, impressive product roadmap and features that benefit both businesses and their end customers. Talkdesk’s momentum has attracted top talent, including seasoned industry executives and key product hires.

Contact Center 8

Contact Center Contact Center Software Roadmap Customer Satisfaction 8