perspectives 2021-utility-outlook Report Related Topics 
West Monroe
JANUARY 23, 2022
In this outlook, we offer our take on how payers, providers, and life sciences companies—respectively and together—will approach these areas. Payers, for instance, had a banner year in 2020, leaving them in an advantageous position at the start of 2021. The answer is nuanced, of course. Cost containment.
SmartKarrot
JANUARY 22, 2021
Is it really 2021? 1995 – 2000: The Rise of Customer-Centric Business Outlook 2000 – 2005: Customer Relationship Management and Marketing Automation Platforms 2005 – 2010: Automation and Marketing plugs in Engagement and Sales. 1995 – 2000: The Rise of Customer-Centric Business Outlook. Customer Success: Present. That’s a Wrap.
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