CSM Magazine

SEPTEMBER 30, 2022

Virgin Atlantic’s contact centre as a service (CCaS) technology partner Genesys coordinated the integration of the payment security solution. Virgin Atlantic’s contact centre as a service (CCaS) technology partner Genesys coordinated the integration of the payment security solution.

Omni-Channel 52

Omni-Channel Airlines Social Media System 52

CSM Magazine

APRIL 12, 2023

Calabrio, the workforce performance company, today announced that Calabrio ONE is now listed on the Genesys AppFoundry , a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.

Self Service 52

Self Service Contact Center Return on Investment Analytics 52

AWS Machine Learning

SEPTEMBER 29, 2022

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. As a result, customers benefit from reduced wait time and faster call resolution time, especially during peak hours.

Virtual Agent 68

Virtual Agent Call Flow Self Service Contact Center 68