AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. These virtual agents can automate routine tasks as well as seamlessly elevate complex interactions to a live agent.

Self Service 71

Self Service Contact Center Virtual Agent Chatbots 71

AWS Machine Learning

MARCH 29, 2024

Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. With Amazon Lex, you can implement an omnichannel strategy where customers engage via phone, websites, and messaging platforms. This is the second post of a two-part series.

Contact Center 97

Contact Center Chatbots Self Service Touchpoint 97

CSM Magazine

NOVEMBER 3, 2022

With AI, and specifically conversational AI, businesses can quickly and effectively address contact center staffing shortages and lower costs by enabling value-driven self-service that reduces the volume of human agent interactions. When asked, “What is the most important task a virtual agent can accomplish for your business?”

Virtual Agent 52

Virtual Agent Telecommunications Contact Center Customer Experience 52

NobelBiz

MAY 24, 2021

Unsurprisingly, cloud-based contact center systems are hosted offsite in the cloud by a corporate calling service provider. Users gain access to telecommunications services by installing an app on their computer or mobile device. appeared first on NobelBiz.

Contact Center 52

Contact Center Call Center Software Virtual Agent 52