new-research-shows-organisations-are-failing-to-grasp-customer-interaction-needs 
CSM Magazine
JANUARY 23, 2023
Over 70% of UK organisations which offer contact centre services are failing to implement new ways of communicating with their customers, a new survey shows. That needs a blend of human-to-human and technology-led options.
Lumoa
OCTOBER 31, 2018
Customer experience has been a buzzword for several years and is only heating up. Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX
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