Boost Growth and Lower Costs with AI and Cloud Contact Center Solutions
NICE inContact
SEPTEMBER 11, 2018
This was critical to delivering immersive customer experiences, which increase loyalty and improve metrics such as Net Promoter Score® (NPS®) and customer satisfaction (CSAT). Some have turned to AI to power virtual agents, chatbots and other self-service channels. Decreased average handle time by 10 percent.
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