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Boost Growth and Lower Costs with AI and Cloud Contact Center Solutions

NICE inContact

This was critical to delivering immersive customer experiences, which increase loyalty and improve metrics such as Net Promoter Score® (NPS®) and customer satisfaction (CSAT). Use Next-Gen AI Reduce Handle Time and Service Cost. Decreased average handle time by 10 percent.

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Who benefits from an AI-powered knowledge base?

Talkdesk

Not limited to a specific interface, it leverages both traditional websites and conversational self-service tools like virtual agents , chatbots and employee or customer communities to make information as easily accessible as possible. Knowledge Base Administrators.

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New KPI Metrics in the Era of Self Service

TechSee

When a virtual agent fields a customer’s enquiry, collects all relevant details and passes it to a human agent for final approval, how should average handling time ( AHT ) be measured? Experts estimate that the current average total cost per contact across all industries is approximately $15.

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Contact Center AI: How It Can Transform Your CX

Playvox

As NLP, ML, and conversational AI evolved, modern contact centers embrace AI-powered chatbots, virtual agents or assistants, voice recognition, and other tools to deliver self-service options to customers. This frees up agents to focus on more complex issues and customer communications, reducing metrics like average handling time.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.