CSM Magazine

FEBRUARY 1, 2024

Supported management in efforts to increase productivity by motivating employees through improved rewards programs. Customer retention rates: This is one of the most important numbers in customer service, and is basically the number of customers you retain.

Net Promoter Score 52

Net Promoter Score How To Social Media Self Service 52

Totango

SEPTEMBER 20, 2022

Improving support by providing self-service tools and using automation to manage routine inquiries and route manual tickets to the appropriate representatives. Use rewards programs and discount offers to encourage brand advocacy among your most loyal customers.

B2B 83

B2B Net Promoter Score Self Service Social Media 83

SurveySensum

JULY 11, 2023

Set clear response time expectations and meet service level agreements. Offer self-service options for customers to find answers on their own like blogs, FAQs, video tutorials, etc. One good strategy to boost customer loyalty is – the REWARDS program. Train and empower your support team with the right tools.

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

delighted

JUNE 1, 2022

It’s important to note that customer lifetime value is different from loyalty and satisfaction metrics like Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) because customer lifetime is based on revenue specifically, whereas other customer satisfaction metrics are based on sentiment and promise.

Net Promoter Score 70

Net Promoter Score Customer Retention Self Service Loyalty 70

Retently

MARCH 18, 2024

The Role of Customer Service Survey Questions Types of Customer Service Surveys Having underscored the significance of customer service surveys, let’s explore the variety of customer service survey questions typically employed by businesses. or “How would you rate the ease of using our self-service options?”.

Survey 141

Survey Customer Service Strategy Effort Score 141

SurveySparrow

JUNE 19, 2023

Take their introduction of self-service kiosks, for example. They’ve also rolled out a mobile app for easy ordering and payment, coupled with a rewards program to recognize and reward loyal customers. Moreover, McDonald’s continually innovates to enhance customer experience.

Customer Service 52

Customer Service Customer Experience Net Promoter Score Exceptional Customer Service 52