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Top 5 Customer Service & CX Articles for Week of April 14, 2024

ShepHyken

So, let’s start with a Fast Company that has three tips. 17 Tips For Building Brand Loyalty With Thought Leadership Content by Forbes Expert Panel® (Forbes) For many companies, to achieve brand loyalty among their customers is the ultimate goal. Over 90% of businesses today offer a loyalty program.

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What is Customer Enablement? A Quick Guide for B2B & SaaS

Totango

Here we’ll walk you through the essentials you need to know to harness customer enablement to increase B2B and SaaS sales. Then we’ll look at the benefits of customer enablement and how it mutually supports sales enablement strategies. How Should Customer Success Enablement and Sales Enablement Work Together?

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Customer Loyalty Program: The Ultimate Guide

ProProfs Chat

That’s why in this blog post we’ll cover what’s a customer loyalty program and why it is creating a buzz, types of loyalty programs, benefits of adding one to your business, and how to create a well-designed loyalty program for your customers. What is a Customer Loyalty Program? Connect With Customers at Deeper Level.

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How to Retain More Clients: Benefits and Strategies

Totango

Use these tips to increase your customer retention rate and maximize your repeat business revenue. Customer retention refers to the act and process of keeping customers as loyal repeat buyers who are likely to promote your brand to others. Your sales team can focus on truly growing your revenue. What Is Customer Retention?

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Delighted’s retail customer experience guide for 2021 and beyond

delighted

In this guide, we dive into all aspects of the retail journey and provide some practical tips for improving the retail customer experience at each customer touchpoint. Identifying who the promoters of your business are can help influence marketing, sales, and other business decisions. What is retail?

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Customer lifetime value formula: Easy ways to calculate it

delighted

It also means you’re getting a smaller margin for every sale. Knowing what your customer lifetime value is versus your acquisition costs can shine a light on how you need to adjust your strategy to bolster margins: optimize your lead generation program, focus on delivering more value for your customers, or both.

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How to Evaluate Employees: A Performance Review Checklist

SurveySparrow

For instance, if your employee holds a salesperson position, you may set a standard to make $60,000 in sales per quarter. Net Promoter Score. Net promoter score is a great metric for employee performance review. This way, the rewards program will be more engaging and appealing to each employee. .

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