Joe Rawlinson

APRIL 25, 2018

In order to keep customers returning and keep that competitive edge, businesses have to use the latest software to deliver profound care. What tools are those? Stay with us, as we go through a list of 7 tools for providing better customer service support. Automatic Callback Phone System. Live Support Chat.

Tools 114

Tools Automatic Callback Self Service Customer Service 114

Tricia Morris

MAY 18, 2015

While the voice of the customer may be heard less often over the phone, it is clearly stating a growing preference for digital engagement. According to the same Forrester survey referenced above, online community, virtual agent, mobile customer service, social media and live chat have also increased in usage.

Contact Center 40

Contact Center Self Service Customer Service eBook 40

Win the Customer

JUNE 5, 2017

But it takes more than a telecommute policy to successfully manage a thriving remote customer service team. Empower your representatives with the right tools and processes from the start to transform their role into proactive customer service agents. Create a cloud-based project management system.

Customer Service 88

Customer Service Virtual Call Center Guidelines Call Recording 88

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

Software 106

Software Customer Engagement Engagement Omni-Channel 106