Management Omni-Channel Touchpoint White Paper 
Comm100
JANUARY 21, 2020
Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check the health of your digital customer journey. So, what should you look at when planning or evaluating your customers’ digital journey? Mobile vs desktop retention. Remember: Be mobile-ready.
Comm100
JANUARY 21, 2020
Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check the health of your digital customer journey. So, what should you look at when planning or evaluating your customers’ digital journey? Mobile vs desktop retention. Remember: Be mobile-ready.
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NobelBiz
FEBRUARY 13, 2024
These features range from managing calls to analyzing customer data. Furthermore, the NobelBiz OMNI+ Automatic Preview Dialer excels in integrating client records and relevant data, meticulously organizing them for agents’ review. All the way from onboarding to support to troubleshooting has been great throughout this journey!”
Uniphore
DECEMBER 17, 2021
Contact centers are the main touchpoints with members, greatly impacting overall member satisfaction. In fact, more than four out of ten members (43%) report that they prefer the call center as the primary channel for communicating about their health plan. Scoring an “Ok” Satisfaction Rating Isn’t Enough.
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Comm100
APRIL 6, 2020
We are of course, referring to what people are calling ‘omnichannel’. Its popularity comes as no surprise when you look at the stats: companies with strong omnichannel customer engagement see a 9.5% for companies with weak omnichannel strategies. . for companies with weak omnichannel strategies. . Omnipresent .
Kitewheel
SEPTEMBER 16, 2019
When it comes to proving ROI on journey management projects, it is critical to have the right level of focus that journey steps can provide. Some journey steps are made up of simple interactions, like downloading a white paper, or completing a form submission. So what is a journey step in practice? Some are much more complex.
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