ViiBE Blog
MAY 13, 2021
Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. Contact Center. Virtual Call Center.
Daniel Group
MARCH 26, 2020
Our clients often ask about how to most effectively use the outcome score (e.g., Over the years, a number have opted to include an objective for Net Promoter Score® performance, as an example. The outcome measure becomes a part of the manager’s evaluation and compensation. Virtual Call Center.
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ViiBE Blog
APRIL 28, 2021
Software like ViiBE constantly tracks KPIs like Net Promoter Score (NPS), First Contact Resolution (FCR), and the number of calls that lead to an on-site trip by an expert. ViiBE’s virtual call center solution allows a call center manager to see statistics at any time for multiple call centers across the globe.
NobelBiz
FEBRUARY 22, 2023
The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Most Contact Center Management, ticketing, and flow routing systems are now accessible in the cloud, and some are only available there.
NobelBiz
FEBRUARY 22, 2023
The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Most Contact Center Management, ticketing, and flow routing systems are now accessible in the cloud, and some are only available there.
ViiBE Blog
AUGUST 11, 2021
Customer Relationship Management (CRM) software helps centralize the marketing, sales, and after-sales services related to products. ViiBE integrates a cloud-based knowledge management system into its web app. In ViiBE’s knowledge base, you can store the video call, share photos and documents, and whatever else your company needs.
ViiBE Blog
JUNE 1, 2021
Self-service reduces support call volume, but video or text chat service options give frustrated customers a helping hand. Self-servicing CRM applications like Zendesk, Salesforce, and Microsoft Dynamics allow companies to manage customer relationships better. What are the benefits to customers of self-servicing CRM applications?
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