CSM Magazine

FEBRUARY 28, 2020

The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects.

Self Service 59

Self Service Virtual Agent Multi-Channel Chatbots 59

CSM Magazine

FEBRUARY 28, 2020

The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects.

Self Service 52

Self Service Virtual Agent Multi-Channel Chatbots 52

CSM Magazine

MARCH 18, 2021

Not only in marketing and sales, but also in service. They want and need to digitize and automate more with meaningful self-service solutions. Glock: As customers, there are four hurdles that customer service has to overcome. Here, bots could greatly increase the quality of customer service.

Customer Service 75

Customer Service Virtual Agent Chatbots Contact Center 75

CSM Magazine

JUNE 16, 2023

Chatfuel offers companies around the world the capacity to increase their potential with the help of tools and features designed to generate leads, prequalify prospects, increase sales, cross-sell products, and grow revenue. Dialogflow can run in over 30 languages, ensuring global reach for your virtual agents.

Customer Service 52

Customer Service Virtual Agent Chatbots Multi-Channel 52

CSM Magazine

JUNE 12, 2020

While retailers utilize a wide range of support options such as human and virtual agents, social media, or mobile apps, existing single and multi-channel support systems necessitate access to each channel separately. The AI-based system provides faster service and now handles over 7,000 calls from 120 providers per day 6.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

Bold360

NOVEMBER 30, 2016

From the evolution that created the demand for cross-channel communications – the rise of digital media and mobile tech, such as social media and messaging services – emerges the technology that enables businesses to meet those demands with the same (or better) efficiency they require to keep up with the many customer touch points that exist today.

Chatbots 40

Chatbots Strategy Self Service ROI 40