CSM Magazine

OCTOBER 21, 2021

Macro 4 , a division of UNICOM Global, has today released the new generation of its Columbus enterprise information management (EIM) suite. Dynamic personalized experiences. Dynamic personalized experiences. Actionable insights across the enterprise.

Management 52

Management Multi-Channel Call Center Communication 52

Kustomer

FEBRUARY 29, 2024

Primarily tailored for e-commerce businesses, this tool efficiently manages tickets, centralizes customer communication via a shared inbox, and automates numerous routine tasks. It integrates deeply with Shopify, enabling users to access detailed order information without leaving the Gorgias dashboard.

e-support 52

e-support Feedback Multi-Channel Self Service 52

Kustomer

FEBRUARY 19, 2024

is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. It’s an all-in-one customer support solution that streamlines the process of managing customer queries and issues across various channels, including email, chat, phone, social media, and websites.

Self Service 52

Self Service Software Knowledge Base Social Media 52