TechSee

JANUARY 7, 2020

To reduce churn and improve loyalty, telcos are utilizing a number of strategies: Loyalty programs. When Verizon restructured its operation in April 2019, one of its first actions was to merge its wireless and wireline customer loyalty programs in order to expand reward possibilities for customers.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

Talkdesk

JULY 31, 2017

I am a member of their loyalty program, so they greet me, give me a room, and the first thing I do when I get into my room is get on the internet. What are the top two or three things customers see when they implement Service Cloud for the first time in terms of ROI? What do you hear from customers about proactive service?

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

I am a member of their loyalty program, so they greet me, give me a room, and the first thing I do when I get into my room is get on the internet. What are the top two or three things customers see when they implement Service Cloud for the first time in terms of ROI? What do you hear from customers about proactive service?

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40