Loyalty, Loyalty Programs, Poor Customer Service and Wireless

Customer retention in the telecom industry – new thinking

TechSee

JANUARY 7, 2020

A recent study of the phenomenon of churn revealed that 39% of Americans who canceled a contract with a company in the past 24 months cited poor customer service as the primary reason. Enhancing customer retention in the telecom industry. Instead it suggests that the best way to increase loyalty is by reducing effort.

Customer Retention

Customer Retention Industry Telecommunications Effort Score

Customer Satisfaction Best Practices: Insights for Marketing Experts

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?

Customer Satisfaction

Customer Satisfaction Marketing Exceptional Customer Service Social Media

Customer Experience Update

Customer retention in the telecom industry – new thinking

Customer Satisfaction Best Practices: Insights for Marketing Experts

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