TechSee

JANUARY 7, 2020

To reduce churn and improve loyalty, telcos are utilizing a number of strategies: Loyalty programs. When Verizon restructured its operation in April 2019, one of its first actions was to merge its wireless and wireline customer loyalty programs in order to expand reward possibilities for customers.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

SurveySensum

JUNE 29, 2023

Just like how Apple anticipated the demand for wireless headphones and launched AirPods, meeting emerging customer needs and preferences. By becoming specialists in dealing with their issues, you can win them back and foster loyalty. By doing these, you can see a direct boost in customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

Talkdesk

JULY 31, 2017

I am a member of their loyalty program, so they greet me, give me a room, and the first thing I do when I get into my room is get on the internet. Well, in this particular hotel, the system just said, “Thank you for being a member. Another personal story: I arrived in a hotel in Melbourne, Australia.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

I am a member of their loyalty program, so they greet me, give me a room, and the first thing I do when I get into my room is get on the internet. Well, in this particular hotel, the system just said, “Thank you for being a member. Another personal story: I arrived in a hotel in Melbourne, Australia.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40