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Customer retention in the telecom industry – new thinking

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JANUARY 7, 2020

A recent study of the phenomenon of churn revealed that 39% of Americans who canceled a contract with a company in the past 24 months cited poor customer service as the primary reason. Enhancing customer retention in the telecom industry. Shoddy self-service. Susan wants to know how to set up her voicemail system.

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Customer Satisfaction Best Practices: Insights for Marketing Experts

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JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?

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Customer retention in the telecom industry – new thinking

Customer Satisfaction Best Practices: Insights for Marketing Experts

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