article thumbnail

7 Tips to Maximise Your E-Commerce Customer Service

ProProfs Chat

Before we move further, let’s understand why providing a stellar service is important to enhance your customer experience. Providing the best customer service will. Improve your customer retention rate. Improve your ROI (Return on investment). Easy Return Policy. Social media customer service.

Tips 90
article thumbnail

Sales skills every salesperson should master

LiveChat

Todd identified the sales skills in four different areas : personal, relational, professional and return on investment. These elements become your support system for tomorrow’s sales. Customer refusal can actually lead you to a better understanding of their needs. RETURN ON INVESTMENTS. PERSONAL SKILLS.

Sales 28
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What Is the Customer Life Value & Why Your Call Center Should Focus On It!

NobelBiz

Customer lifetime value is a metric used in business to assess how much money a company can expect to generate from a client over the duration of their whole interactions or “lifetime”. Customer lifetime value estimates can be complicated due to variations in product type, price, frequency of purchase, and total buy volume.

article thumbnail

What Is the Customer Life Value & Why Your Call Center Should Focus On It!

NobelBiz

Customer lifetime value is a metric used in business to assess how much money a company can expect to generate from a client over the duration of their whole interactions or “lifetime”. Customer lifetime value estimates can be complicated due to variations in product type, price, frequency of purchase, and total buy volume.