BlueOcean

OCTOBER 6, 2020

Those data points still play a role in measuring performance, but your partner should have their eyes set on the bigger picture of customer success. Is your partner focused on metrics that help you assess and elevate customer loyalty or promotion and advocacy? After all, it’s also proven that a strong omnichannel strategy (i.e.

Customer Care 156

Customer Care Contact Center Effort Score Net Promoter Score 156

Optimove

NOVEMBER 14, 2019

Arc’s offering allows brands to nudge the shopper down the path to purchase by creating contextually relevant omni-channel content, engagements and experiences that extend the reach and impact of physical and digital activations to drive sales and post-transaction loyalty.

Omni-Channel 40

Omni-Channel Multi-Channel Sports Ecommerce 40

Bold360

MAY 26, 2020

By definition, one or two touchpoints in isolation do not make a customer experience: CX is made up of all the touchpoints across all the channels (i.e., omnichannel engagement) across the entire customer journey. Why is Customer Experience (CX) so important?

Self Service 52

Self Service Customer Experience Net Promoter Score NPS 52

Beyond Philosophy

DECEMBER 23, 2015

CCOs must understand marketing, sales, service, brand perceptions, and operations, of course, but their principal goal should be to deepen relationships, establish greater levels of trust, and build stronger customer loyalty behavior. Customer Insight, Data and Action Generation. Customer Relationship-Building.

Chief Customer Officer 60

Chief Customer Officer Omni-Channel Customer Centricity Consulting 60

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

JULY 26, 2021

While focusing completely on customer experience may appear to be more work, it is well worth it. Create an omnichannel strategy to provide a better consumer experience. Effectively train your customer-facing teams. Does AI improve customer experience? Use Artificial Intelligence to your advantage (AI).

Customer Journeys 11

Customer Journeys Customer Experience Net Promoter Score Self Service 11