AWS Machine Learning

MARCH 31, 2023

The key to making this approach practical is to augment human agents with scalable, AI-powered virtual agents that can address callers’ needs for at least some of the incoming calls. per contact—a virtual agent can potentially save $7.91 (98%) for every call it successfully handles.

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Self Service Virtual Agent Connections Contact Center 76

Interactions

JUNE 2, 2022

Without the right Intelligent Virtual Agent (IVA) in place, the summer volume spike could result in long hold times and even more guest frustration. The post 5 ways to know if your IVA is ready for Summer 2022 appeared first on Interactions. So, what does this mean for CX in the travel industry?

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Self Service Travel Rewards Programs Virtual Agent 62

AWS Machine Learning

AUGUST 30, 2023

Generated answers are fully compatible with QnABot’s multi-language support—users can interact in their chosen languages and receive generated answers in the same language. The LLM-powered QnABot can also play a pivotal role as an automated real-time agent assistant. Human: Can it integrate with my CRM?

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Self Service Contact Center Multi-Channel Knowledge Base 99

CSM Magazine

APRIL 7, 2022

Sabio Group, the digital customer experience (CX) transformation specialist, is launching a new AI-powered platform aimed at simplifying the management of customer interactions across multiple channels.

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Omni-Channel Groups Multi-Channel Customer Experience 52