AWS Machine Learning

MARCH 31, 2023

The key to making this approach practical is to augment human agents with scalable, AI-powered virtual agents that can address callers’ needs for at least some of the incoming calls. Gartner’s Customer Service and Support Leader poll estimates that live channels such as phone and live chat cost an average of $8.01

Self Service 77

Self Service Virtual Agent Connections Contact Center 77

AWS Machine Learning

AUGUST 30, 2023

QnABot allows you to quickly deploy self-service conversational AI into your contact center, websites, and social media channels, reducing costs, shortening hold times, and improving customer experience and brand sentiment. Human: Can it integrate with my CRM? We discuss two such use cases in this section.

Self Service 104

Self Service Contact Center Multi-Channel Knowledge Base 104

Interactions

JUNE 2, 2022

Without the right Intelligent Virtual Agent (IVA) in place, the summer volume spike could result in long hold times and even more guest frustration. Guests want to solve their problems with self-service tools. The post 5 ways to know if your IVA is ready for Summer 2022 appeared first on Interactions.

Self Service 62

Self Service Travel Rewards Programs Virtual Agent 62