InMoment XI

APRIL 3, 2024

And for as long as there have been customers, businesses have had to prioritize creating a positive customer experience. The customer experience—how buyers feel about their collective interactions with a brand—defines and motivates customer action. Why is Digital Customer Experience Important? Let’s get into the details.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Kustomer

NOVEMBER 4, 2020

It’s no secret that AI is transforming the way businesses interact with their customers. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. The transportation industry is waiting in anticipation as automated cars threaten disruption. Virtual Assistants. Hey Google!)

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

C Space

JULY 27, 2020

Using the platform’s “ Together Mode ,” fans will be seated in a virtual arena and able to interact with each other. As we were thinking about this, we were focused on creating the most genuine experience for our fans at home and for our players in the arena,” said Sara Zuckert, senior director of experiential and DTC marketing at the NBA.

Brands 52

Brands Transportation Fashion Sports 52

Kustomer

NOVEMBER 4, 2020

It’s no secret that AI is transforming the way businesses interact with their customers. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. The transportation industry is waiting in anticipation as automated cars threaten disruption. Virtual Assistants. Hey Google!)

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52