CSM Magazine

DECEMBER 16, 2020

If an online casino operator is asked to outline the part of the brand’s services that matter the most, it is a no-brainer that their answer will be their customer support arm. This view is a lot more from a customer’s viewpoint. Due to this, customers must be made aware of the issue on the ground. Their Importance.

Industry 52

Industry Multi-Channel Guidelines Customers 52

CSM Magazine

JANUARY 24, 2024

No matter what business you have, you’re going to need some form of customer service. It’s the only way to ensure that your customers are getting the assistance they need. This is particularly true when we think about the iGaming industry. Why customer service is necessary 1.

Industry 59

Industry Customer Service Customers Feedback 59

Optimove

JANUARY 12, 2023

“If you ask us, we have no doubt where 2022, and the entire foreseeable future of marketing, is headed” is how we started the blog summarizing last year’s Optimove Connect End of Year Forum. How does the economic uncertainty affect you? The answer varies between industries and types of products.

CRM 52

CRM Consumers Data Industry 52

CSM Magazine

NOVEMBER 24, 2022

Customer service responsiveness is a significant factor in your overall casino gaming experience. This where casino customer support comes into play, as it grants users a more personalized assistance for their individual concerns. As not all players know how these offers work, customer support is always the point of call.

Customer Service 52

Customer Service Self Service Customers Training 52