Optimove

JULY 19, 2022

Savvy hoteliers are on standby, ready to elevate and optimize the guest experience, cultivating valuable, long-term connections, and boosting the bottom line – and doing a substantial chunk of it through, you guessed it, their mobile app! We love our hotel apps. billion in 2021 to a whopping $4.5 billion this year.

Hotels 52

Hotels Marketing Guest Experience Travel 52

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation.

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

Comm100

AUGUST 23, 2018

This reduces wait time and empowers agents to become specialized in more advanced queries. Meanwhile, the Wynn’s adoption of Amazon’s voice assistant is helping them deliver quality customer care to hotel guests. Their plan is to add the device to each of their 4,748 hotel rooms. “I Source: GeekWire.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Playvox

APRIL 14, 2022

While there are many quantitative metrics to measure, such as how long it takes to cook a dish or the average customer wait time, identifying those intangible qualities of customer service can be a little trickier. Take Ritz-Carlton hotels as an example. Don’t Make Guests Wait.

Contact Center 78

Contact Center Self Service Abandon Rate Omni-Channel 78