Remove Government Remove Lifetime Customer Remove Metrics Remove Roadmap
article thumbnail

Top 50 Customer Success Influencers 2021

SmartKarrot

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. Customer Success can help B2B companies retain more profitable customers. Kristen Hayer. Curtis Bingham.

article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Kaye Chapman is a Customer Experience and Learning Specialist, working with global Fortune 500, government, and private firms around the world to design outstanding customer experiences and to embed effective people development strategies. Nancy Porte – CCXP, VP, & Global Customer Experience Leader.